SoGua's Blog - Part 34

Dec 02

Setting up Client Exec – Complete web host billing system

Got my clientexec licence few days ago and have no time to set it up yet. Today I went thru some of the setting and it seems not tat easy to configure. There are may things to configure and customize. Oh ya, it come with a billing feature and customer support system. Since i have no experience in using all these kind of system, i think clientexec is a quite complete system.

Oh ya forget to explain what is clientexec. ClientExec is a tool that use to manage web host, client support and billing. Currently I’m providing CPanel Web Hosting service at affordable price. If anyone need hosting service, let me know ya 🙂

After clicking here and there, it seems i need a merchant account to collect online payment in order to get ClientExec completely up and running. Now, i’m still looking for a good Payment Gateway. There are few in my mind now, WorldPay, 2Checkout, Authorize.net and CCAvenue. Still need some time to check what’s their setup fees, and etc.

Dec 01

TMNET Down!

My Life 2 Comments »

Last night, while i was performing window update, suddenly my connection goes off. I check my modem, it shows ok. DSL light stable, everything fine. Then i tried to reconnect for few times, it still the same, can’t connect to server.

After so many tries i decided to call their customer service support. I called and told them my line suddenly goes off not really sure why. Then they start to ask me some stupid question.

CS: "Sir, is your modem light blinking?"
Me: "All lights are stable and ok"

CS: "Sir, wat’s the error message shows when u dial the connection?"
Me: "Not sure, i connect using router"

(… i check my log, it shows username and password failed … )
Me: "hold on, my router log shows username and password failed"

CS: "If this is the case, i have to reset your password."
Me: "I’ve used my router for more than 1 year and i never change anything to it. how can my username and password failed?"

CS: "But the error message shows failed. In this case, can we help you to reset your password?"
(hmmm … as long as my connection come back tat’s ok)
Me: "Ok, how long it need to take?"

CS: "Sir, Pleaese try to login after 1 hour."
…..
…..
…..
…..

5 min later, i tried to login again, surprisingly it allow me to login. Then 3 mins later, the connection drop again. Then 5 min later, it resume back and 5 min later it drop ……

Ding Dong Ding Dong Ding Dong
i also dunno how many times it ding dong and it’s already late at night, today i still got to work, so just go n sleep. Woke up this morning the connection drop again. I tried to reconnect again, it seems fine.

Conclusion: TMNet support team really sucks. Always mislead their customer. Their side got problem then said ur modem got problem la, try not to use the spliter la, off everything n on again la, password wrong la, bla bla bla

Dec 01